Wednesday, 4 July 2007

Ok, so I have just spent total of about 3 hours last night trying to get to the support from Free. Of which I got through like 5 times except that 4 of times I was hung up on. I decided to write a letter to them about this (they replied almost a month afterwards saying they had no idea what I was talking about).

Anyway when I finally got through.. There only answer is they cant do anything until I take my box and try it on a neighbors installation. Use their power supply and line! Who the fuck! are they kidding... That's insane!

First off, none of my direct neighbors have Free and besides that is like a by definition unrealistic argument because it doesn't prove anything! It also is just a complete and total disrespect for the customers. There is also a moral objection or social argument that by definition would not allow me to actually visit people I don't necessarily know and on top of that I must ask them to let me play with their ADSL connection. I say NO! This is just not RIGHT!

This just goes to show how this company just does not care about its customers nor do the respect them!

Tuesday, 3 July 2007

Today's my B'Day.. and F'up Very Much

So today turned out to be my birthday and like the rest of this year has turned to some what crap... Anyway this is the extent of my exciting day:

First off, car bill to fix it in order to be able to pass inspection = 2700€
Then to top it off while I was doing something in the kitchen, an loud bang and flash of light hit one of the telephone connection points up the street. I saw it from my window! This was about 19:00! So apparently the surge jumped wires, etc ( I am on a different connection box) and hit my house anyway which basically did the following:

1. Blew out the ADSL box. now I am fighting to get it fixed :- the little green lights on the left side of the led display are blinking... IMHO the box got fried.. Free, the adsl supplier, thinks its the power supply;
2. Blew out my Network gear;
3. Blew out one of my phone, which I purchased only 2 months previously;
4. Nuked my home PC (how you ask read below).

Interestingly enough, you'd be amazed at how easy a surge can jump across telephone wires and spread. The surge came through the line until it hit something that was either a termination point or grounded. In this case the grounded equipment happened to be my PC. So the surge went through the phone line, into the DSL box (fried it), jumped into the Ethernet network (fried the switch) and finally landed on the computer...